Map of Annerley

Doctor and patient in waiting room

Our Medical Dental Annerley

Our Medical Radiology

Map of Ashmore

Our Medical Dental Ashmore

Our Medical Ashmore

Map of Caroline Springs

Our Medical Dental Caroline Springs

Our Medical Caroline Springs

Map of Cranbourne

Our Medical Dental Cranbourne

Our Medical

Crows Nest

Dr Nader Kids

Map of Dee Why

GP and patient in waiting room

Our Medical Dental Dee Why

Map of Gold Coast

Our Medical Gold Coast

Map of Gregory Hills

Our Medical Gregory Hills

Our Medical Dental Gregory Hills

Map of Kellyville

Our Medical Kellyville

Our Medical Dental Kellyville

Map of Loganholme

Our Medical Loganholme

Map of Marsden Park

Our Medical Marsden Park

Our Medical Dental Marsden Park

Map of North Lakes

Our Medical Dental North Lakes

Our Medical North Lakes

Map of Penrith

Our Medical Penrith

Map of Williams Landing

Williams Landing Medical Centre

Our Medical Dental Williams Landing

All new and existing patients of Our Medical are required to register for the membership program.

Members have access to benefits including dental and physio discount vouchers and local offers and discounts (where availble).

If you choose to upgrade to a premium pass, you will enjoy higher value benefits to those in the free membership pass.

Our Medical has introduced this membership program so that we can continue to make quality healthcare accessible to the local community.

The program will include three official membership subscription passes:

Access Pass for individuals and families (free)

Access Pass PLUS for individuals ($25 per year)

Family Pass PLUS for families ($45 per year)

**Access Pass (free)**

* $20* Dental one-off voucher
* 
* $20* Physio one-off voucher
* 
* Local offers (where available)

**Access Pass PLUS ($25)
– for individuals**

* $50* Dental voucher annually
* 
* $50* Physio voucher annually
* 
* 5% off over-the-counter purchases at participating pharmacy
* 
* 5% discount on private vaccines
* 
* Free flu vaccine (annual)
* 
* Local offers (where available)

**Family Pass PLUS ($45)
– for families**

* 2 x $50* Dental vouchers annually
* 
* 2 x $50* Physio vouchers annually
* 
* 5% off over-the-counter purchases at participating pharmacy
* 
* 5% discount on private vaccines
* 
* Free flu vaccines (annual)
* 
* Local offers (where available)


*Vouchers are provided up to the value indicated and must be used in a single transaction. The voucher amount will be applied only after any applicable health fund rebate is processed. Vouchers expire 12 months after issue and are not redeemable for cash.*

Members can join in one of the following ways:

* Via [Our Medical App](/our-medical-app) (click “Join Membership” and complete registration process)
* By visiting [rewards.ourmedical.com.au](https://rewards.ourmedical.com.au/) and completing registration
* By speaking with the reception staff who can assist you to complete registration

Yes, you will need a valid email address to join. You will also need to verify your email account to complete your registration.

If your children are patients of the medical centre, they should be listed on your membership account or the membership account of another parent or caregiver as a "Family Member".

There are two ways to add Family Members to your account:

* You can add Family Members details during the registration process
* You can add Family Members details within your member account at any time after registration under “Account Details”.


Members with families who wish to be on a premium Pass will only be able to choose Family Pass Plus, as the Access Pass Plus is for individual members only. All family members listed on the Family Pass Plus account will be eligible to share the vouchers available to that family.

You can upgrade your Membership Pass via the 'Member Rewards' section of the ['Our Medical' app](/our-medical-app).

The Access Pass account does not expire.

Access Pass PLUS or Family Pass PLUS memberships are valid for 12 months. You can view your renewal date from within your member account by visiting ‘Account details’ and selecting the ‘Membership’ tab.

You will be able to view all available vouchers via the 'Member Rewards' section of the ['Our Medical' app](/our-medical-app).

Physio vouchers can be redeemed with the main Reception team at the time of payment. Dental vouchers must be redeemed with the Our Medical Dental Reception team at the time of payment.

Vouchers must be used within 12 months of issue. Vouchers cannot be transferred or redeemed for cash. A voucher must be used in one transaction, up to the full value of the voucher amount, and only after any applicable health fund rebates have been applied. Any remaining value will be forfeited.

Simply present your membership card (which can be accessed by logging into your Membership Program member account within the [Our Medical app](/our-medical-app)), to receive the appropriate discount or benefit.

Upon registering, you will be sent a unique code to validate the email used to register your account. Once you have verified your email address and completed the registration process you will have access to the Our Medical Membership benefits.

Speak to the Reception team to remove the dependent Family Member from your account to change your membership to an individual membership Pass. The Reception team will have this request processed with the Customer Service team. Monetary refunds will not be provided in relation to downgrading from a Family Pass PLUS account.

Select “Membership Program” icon in the [Our Medical app](/our-medical-app)

Select the “Family Members” link to remove, edit or add family members.

The Our Medical Membership Program is mandatory for all patients Our Medical to join.

Any personal details captured in the sign-up process is stored securely in servers hosted in Australia. Your data will not be shared with any third parties. Credit card data is processed via the Tyro payment processing system.

The Reception team at your local centre will be to assist with your enquiries. Please note that in some instances, queries may take longer than others to resolve. In this instance, a customer service representative will be in contact with you.

FAQs